Privacy Policy

At Rj Living Store, we believe that creating your beautiful sanctuary extends beyond our carefully curated collection of Bed Bases, Coffee Tables, and Art Prints. It encompasses every aspect of your experience with us, including how we handle your personal information. Just as our Bedroom Furniture Packages are built on cohesion and timeless design, our privacy practices are built on reliability, clarity, and respect for your personal data.

This Privacy Policy outlines how Rj Living (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website rjlivinghome.com, make a purchase, or interact with our services. We are committed to maintaining the trust and confidence of our customers—thoughtful individuals curating homes with intention—by protecting your privacy with the same care we apply to designing our products.

1. Information We Collect

To provide you with a seamless shopping experience—whether you’re selecting a substantial Bar Cabinet or a delicate Candle Holder—we collect several types of information:

Personal Information You Provide

• Identity and Contact Data: Name, email address, shipping and billing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment gateway and not stored on our servers), PayPal account information.
• Transaction Data: Details about purchases you make, including items ordered, order value, and shipping preferences.
• Communication Data: Correspondence when you contact our customer service team at [email protected].
• Preference Data: Your preferences for products, styles, and communication as indicated through your interactions with our website.

Information Collected Automatically

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, products browsed, and navigation patterns.
• Device Data: Information about the device you use to access our website, including device type, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use your personal information with the same thoughtful consideration we apply to our product design—only for clear, legitimate purposes:

• To Process Your Orders: To fulfill and manage your purchases, process payments, arrange shipping, and provide invoices and order confirmations.
• To Communicate With You: To send you important information about your orders, respond to your inquiries, and provide customer support.
• To Improve Our Services: To analyze website usage, improve our website, products, marketing, and customer relationships.
• To Personalize Your Experience: To provide you with product recommendations, content, and offers tailored to your interests, whether you’re searching for the perfect Console Table or Dining Chair.
• To Ensure Security: To protect our website and business from fraud, unauthorized access, or other illegal activities.
• To Comply With Legal Obligations: To meet our legal and regulatory requirements.

3. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following circumstances:

• Service Providers: We engage trusted third parties to perform functions on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and website analytics. These providers only access personal information needed to perform their functions and are contractually obligated to maintain confidentiality and security.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Rj Living, our customers, or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

When we share data with service providers outside Australia (such as our global payment providers), we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

4. Data Storage and Security

Your security is our priority, just as it is during our secure checkout process. We implement robust technical and organizational measures to protect your personal information:

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers, particularly during payment transactions.
• Secure Storage: Personal information is stored on secure servers with limited access controls.
• Payment Security: Credit card details are encrypted at the moment of entry and processed by PCI-DSS compliant payment processors. We do not store complete payment card information on our servers.
• Data Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
• International Transfers: As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws.

5. Your Rights and Choices

We believe in transparency and your control over your personal information. Depending on your location, you may have the following rights:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete personal information.
• Deletion: You can request deletion of your personal information in certain circumstances.
• Restriction: You can request restriction of processing of your personal information.
• Objection: You can object to processing of your personal information in certain situations.
• Data Portability: You can request transfer of your personal information to another party in a structured, machine-readable format.
• Marketing Preferences: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Like most modern websites, we use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function, enabling basic features like page navigation and secure access to areas.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits and traffic sources.
• Functionality Cookies: Allow the website to remember choices you make (such as your language preference) and provide enhanced features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements about our products (such as Bed Heads or Chest of Drawers) on other websites you visit.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your shopping experience. For more detailed information about the cookies we use, please see our separate Cookie Policy.

7. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

Thank you for trusting Rj Living with your personal information as you create your beautiful sanctuary. We are committed to protecting your privacy with the same dedication we apply to designing our Bedroom Furniture Packages, Art Prints, and every item in our collection.